DELIVERY POLICY
Last updated December 17, 2019 

  • We usually ship orders with UPS or Royal Mail – tracking references will be emailed to the address you used to make the purchase on our website
  • Deliveries will usually be made within 1 working day after you place your order [excluding Weekends & Bank Holidays]
  • European Standard Delivery is free first class or next day delivery.
  • Your order can be delivered anytime between 7 am and 7 pm and a signature may be required on receipt.
  • If you are not around to take delivery of your parcel, the carrier will leave a calling card telling you how you can pick it up.
  • Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.

RETURN POLICY
Last updated November 19, 2019 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within twenty eight (28) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS
To return an item, please email customer service at emma@ivgeliquids.com to obtain a Return Merchandise Authorization (RMA) number.

After receiving an RMA number, place the item securely in packaging along with your Name & Address., and mail your return to the following address:
IVG Premium E-Liquids
Acme Vape/IVG
256 – 266 North Rd
Preston, PR1 1RD

Return shipping charges will be paid or reimbursed by us if your parcel is damaged in transit, defective or not fit for purpose, for any other reason of return any postage costs must be covered by yourself.

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return, exchange or refund. Please allow at least twenty eight (28) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS  
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note: Items must be returned unopened and in original packaging.

QUESTIONS
If you have any questions concerning our return policy, please contact us at: emma@ivgeliquids.com

IVG Premium E-Liquids
Sanderson House
Salter Street
Preston, PR1 1NT
United Kingdom

e: emma@ivgeliquids.com

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